Website and SMS Privacy Policy

Effective Date: July 28, 2026

Pinnacle Healthcare, Inc. operates this Website and the administrative text-messaging program for the medical practice known as Paul Jain, MD & Associates (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information obtained through drpauljain.com (the “Website”) and our administrative text-messaging program.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, telephone number, mailing address, and information you submit through Website forms;
• Patient-registration information, including date of birth and other information you choose to provide;
• Communications and administrative information you send to us;
• Website and device information, such as IP address, browser type, pages viewed, referring pages, and cookie or analytics data; and
• For authorized workforce members participating in our text-messaging program, a mobile number, opt-in and opt-out records, message-delivery information, and limited administrative message content.

Please do not use ordinary Website forms or text messages for emergencies. Call 911 or seek appropriate emergency assistance.

How We Use Information

We may use information to:

• Respond to inquiries and registration requests;
• Provide, coordinate, and administer services;
• Operate, secure, maintain, and improve the Website;
• Communicate with authorized workforce members about administrative assignments, reminders, and workflow alerts;
• Maintain records of text-message consent and opt-out requests;
• Prevent misuse, fraud, or security incidents; and
• Meet legal, regulatory, and professional obligations.

Text-Messaging Privacy

Our current text-messaging program is for authorized workforce members who voluntarily provide separate written consent to receive internal administrative alerts. The program is not used for marketing. SMS participation is optional and is not a condition of employment, access to services or benefits, or completion of any transaction. Workforce members may decline or revoke SMS consent without penalty and receive operational information through another approved channel.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors and service providers solely to support services such as customer service and text-message delivery. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties.

We do not sell or rent mobile numbers or text-message opt-in data. Text-message consent is specific to this program and is not transferred to another program or organization.

Authorized recipients should not send patient information or other sensitive information by ordinary text message. Administrative alerts should direct recipients to an approved secure system when details are required.

How We Disclose Information

We may disclose information:

• To service providers that host or support our Website, communications, security, analytics, or business operations;
• To professional advisers and contractors subject to appropriate confidentiality obligations;
• When required by law, legal process, regulation, or governmental request;
• To protect the rights, safety, security, or property of our organization, patients, workforce, or others; or
• In connection with a lawful organizational transaction.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are defined by applicable California law.

Cookies and Analytics

The Website may use cookies and similar technologies for essential functionality, security, analytics, and performance. Browser settings may allow you to block or delete cookies, although doing so may affect Website functionality.

Data Retention and Security

We retain information only as reasonably necessary for the purposes described above and to meet legal, operational, and recordkeeping requirements. We use administrative, technical, and physical safeguards appropriate to the nature of the information. No Internet transmission, Website, email, or ordinary SMS service can be guaranteed completely secure.

Your Choices

You may:

• Decline to submit information through the Website;
• Adjust cookie controls through your browser;
• Unsubscribe from eligible email communications using the instructions provided; and
• Opt out of the administrative text-messaging program at any time by replying STOP. Reply HELP for assistance.

Opting out of text messages does not prevent us from communicating through other appropriate channels.

California Privacy Rights

California residents may have rights regarding access, correction, deletion, or information about certain uses and disclosures of personal information, subject to applicable exceptions. To submit a request, contact us using the information below. We may need to verify your identity before completing a request.

Children

The Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Website without appropriate authorization.

Health Information

This Website Privacy Policy describes Website and messaging privacy practices. It does not replace any Notice of Privacy Practices that applies to protected health information under HIPAA. Where HIPAA applies, protected health information is handled in accordance with the applicable Notice of Privacy Practices and law.

Changes to This Policy

We may update this Privacy Policy periodically. The Effective Date above indicates when it was last revised. Material changes will be posted on this page.

Contact Us

Pinnacle Healthcare, Inc.
Paul Jain, MD & Associates
Email: info@drpauljain.com
Telephone: 619-880-8844
Website: https://www.drpauljain.com/